Do you have questions (FAQ's)

On this page you will find answers to frequently asked questions.

• Is the indicated price per piece?

  Yes, if there is no other information in the article-title, the price is per piece, even there are other informations in the article-text (Package etc.)

• Is there a minimum order quantity?

  No, there is no minimum order quantity. Please note, however, that the full costs are also charged for small orders.

• It’s not possible to enter a quantity in the basket, why?

  If you want to order a product, but can not enter a quantity and the icon with the basket does not appear, this means that the article is not available at the moment and therefore can not be ordered. In an urgent case inquire by e-mail or by phone when the item is available again.

• What are the payment options?

  Payments can be made by private customers or employees in Switzerland by prepayment or credit card (Visa, Master) as well as with Postcard. For foreign orders only payment by credit card is possible.
  Orders from Glacier Express internal agents and partners are invoiced (due within 30 days). The invoice will be sent separately.

   

• How long does the delivery takes?

  In general, the delivery times are according to the terms and conditions.

• What are the shipping costs?

  The shipping, packaging and administration costs for deliveries are shownin the general terms and conditions and in the order process.

• Are articles sent abroad?
  Yes. The packets are sent by Swiss Post up to a gross weight of 2 kg and a package size of max. 90 cm (width + height + length).

   
  Please note, that customs fees and VAT of the destination country are not included in the prices and may be added to your order upon.

  
  - Economy: Unregistered, without track & trace, packet loss on risk customer
  - Priority: registered, with Track & Trace, insured
• Can articles be returned ?

  If you do not like a product, you can send back the product within 14 days.
  Please note therefore the instructions and conditions in the General Terms and Conditions of Business.
  

• Can articles be changed?

  If you want to exchange the item, you can send back the product within 14 days, after which we make the exchange or offer either a full refund of the product value or ship a replacement product, if the exchange is not possible. Please note therefor the instructions and conditions in the General Terms and Conditions of Business.

• I have received a defective item, what should I do?

  If the goods are damaged during shipment, please inform us within 48 hours of receipt of goods by e-mail or telephone. Send us back the item within 14 days, whereupon we will send the replacement or offer either a full refund of the product value or ship a replacement item, if the item is no longer available.
  Please note therefor the instructions and conditions in the General Terms and Conditions of Business.